Jordan Lindsey SCCM Is an Attack Surface: Why Your CMDB Should Model It Quick Answer: SCCM manages every endpoint in most enterprise and government environments, which makes a compromise of the site hierarchy a domain-wide event. Modeling SCCM sites, roles, service accoun... May 7, 2026 CMDB and IT Service Management
Jordan Lindsey iTop: The Open Source ITSM Platform That Actually Does ITIL Right Quick Answer: iTop is a free, open source IT service management platform with a built-in CMDB, full ITIL process coverage, SLA management, and a self-service portal. Unlike most open source ITSM tools... Mar 10, 2026 CMDB and IT Service Management
Jordan Lindsey What Actually Belongs in Your CMDB (and What Doesn't) Quick Answer: A CMDB should contain configuration items that can be traced to a service impact - if you cannot explain how that item affects a service when it changes or fails, it probably does not be... Mar 10, 2026 CMDB and IT Service Management
