Open Source CMDB Experts
CMDB and Configuration Management
Design, build, and maintain a configuration management database that your team trusts and actually uses.
Your CMDB Should Be an Asset, Not a Liability
Most CMDBs fail. Not because the technology is wrong, but because they were designed by a tool vendor's implementation checklist instead of by the people who need to use them. You end up with a database full of stale records that nobody trusts.
We take a different approach. We start with your use cases: what decisions does your team make that would be better with accurate configuration data? Then we build exactly enough CMDB to support those decisions and nothing more.
Use cases we design for:
- Impact analysis before changes go live
- Incident correlation across dependent services
- Software license compliance and cost optimization
- Cloud resource tracking across AWS, Azure, and GCP
- Audit and compliance reporting (FISMA, FedRAMP)
- Decommission planning and lifecycle management
Service Packages
CMDB Architecture
4-8 weeksFrom blank slate to production CMDB. We design the CI class hierarchy, define relationships, populate initial data, and connect it to your ITSM processes.
- Use case workshop with stakeholders
- CI class hierarchy and attribute design
- Relationship and dependency mapping
- Initial data population from existing sources
- Integration with incident and change management
- Data steward training and governance process
CMDB Data Quality
2-4 weeksYou have a CMDB but nobody trusts it. We audit your data, identify gaps and duplicates, build reconciliation rules, and set up ongoing quality monitoring.
- Data completeness and accuracy audit
- Duplicate detection and merge
- Orphan and stale record cleanup
- Automated quality scoring dashboards
- Reconciliation rules for discovery data
CMDB Governance
2-4 weeksPolicies, roles, and processes that keep your CMDB accurate after the consultants leave. We define who owns what, how changes get approved, and how quality is measured.
- Data ownership and stewardship model
- Change approval workflows for CI updates
- Quality KPIs and review cadence
- Onboarding process for new CI types
- Governance documentation and training
Discovery Integration
3-6 weeksConnect automated discovery tools to your CMDB so it stays current without manual updates. We configure discovery patterns, reconciliation rules, and exception handling.
- Discovery tool selection and configuration
- Network scan patterns and scheduling
- Reconciliation and deduplication rules
- Cloud provider API integration
- Exception queues and manual review workflows
Why Bring In a Consulting Team
We've seen what works and what doesn't
We maintain an open-source CMDB starter kit used by teams worldwide. The design patterns in that kit come from real implementations, not theory. We know which CI relationships matter and which ones create maintenance burden with no payoff.
Platform agnostic
We build CMDBs on ServiceNow, JSM Assets, iTop, and custom solutions. We recommend the platform that fits your budget and team, not the one that pays us the most.
Designed to survive without us
Every CMDB we build comes with governance documentation, trained data stewards, and automated quality monitoring. When we leave, your team has everything they need to keep the data accurate.