GSA OneGov Certified
ServiceNow Consulting
ITSM implementation, CMDB design, and legacy tool migration for federal agencies taking advantage of the GSA OneGov discount program.
The OneGov Opportunity
GSA's OneGov agreement with ServiceNow gives federal agencies up to 70% off ITSM Pro and Pro Plus bundle upgrades through September 2028. Agencies are moving fast to lock in discounted licensing, but licenses alone don't deliver outcomes.
You need someone to design the processes, configure the platform, migrate your data, and train your team. That's what we do.
What agencies are asking for:
- ITSM process design aligned with ITIL 4
- CMDB architecture and data population
- Migration from Jira, Remedy, HP Service Manager, or Ivanti
- Integration with existing agency systems
- FedRAMP-compliant deployment configuration
- Training and change management
Service Packages
Fixed-scope engagements with clear deliverables. Each package can be delivered independently or combined into a full implementation program.
ITSM Quick Start
4-6 weeksGet your ServiceNow ITSM instance configured and operational with core service management processes. Ideal for agencies making the initial move from email and spreadsheets.
- Incident, request, problem, and change management setup
- Service catalog with up to 25 catalog items
- SLA definitions and notification rules
- User roles, groups, and assignment rules
- Knowledge base structure
- Admin and end-user training (8 hours)
CMDB Design and Build
6-10 weeksPurpose-built CMDB architecture using proven design patterns. We design the schema, populate it with your data, and connect it to your ITSM processes so your configuration items are accurate from day one.
- CI class hierarchy design (servers, applications, network, cloud)
- Relationship mapping and dependency models
- Discovery integration and reconciliation rules
- Data import from existing sources (spreadsheets, scripts, APIs)
- Health dashboards and reporting
- CMDB governance process and data steward training
- Ongoing validation scripts
Legacy Tool Migration
8-14 weeksEnd-to-end migration from Jira, Remedy, HP Service Manager, Ivanti, or other ITSM platforms to ServiceNow. We handle the extraction, transformation, validation, and cutover so your team never loses a ticket.
- Source system inventory and data extraction
- Field mapping and transformation rules
- Workflow and automation migration
- Historical data import (tickets, changes, assets)
- Post-migration validation and reconciliation
- Parallel run support and cutover planning
- User training on ServiceNow equivalents
Integration Services
2-6 weeks per integrationConnect ServiceNow to your agency's existing systems. We build and test integrations using ServiceNow Integration Hub, REST APIs, and MID Server configurations.
- Active Directory and identity provider integration
- Email and notification system configuration
- Monitoring tool integration (Splunk, Nagios, SolarWinds)
- Cloud provider connections (AWS, Azure, GCP)
- Custom REST and SOAP API development
Training and Adoption
1-4 weeksRole-based training programs that get your team productive on ServiceNow quickly. Includes hands-on labs, reference guides, and post-training support.
- End-user training (request submission, knowledge base)
- IT staff training (incident, problem, change workflows)
- Admin training (configuration, reporting, user management)
- Custom reference guides and quick-start cards
- 30 days of post-training support via email
Managed Services
Monthly retainerOngoing ServiceNow administration and optimization after your initial implementation. We handle upgrades, configuration changes, and continuous improvement so your internal team can focus on operations.
- Platform administration and user management
- Quarterly health checks and optimization
- New catalog item and workflow development
- Upgrade planning and testing
- Dedicated point of contact
For Prime Contractors
If you hold a ServiceNow BPA, IDIQ, or task order and need subcontractor support, we bring CMDB and migration expertise to your team on a project or staff-augmentation basis.
Staff Augmentation
Certified ServiceNow consultants embedded on your team for the duration of a task order. We handle sourcing, vetting, and onboarding.
Teaming Partner
NDA and teaming agreement ready. We bring small business set-aside eligibility, CMDB specialization, and migration tooling to your capture.
Proposal Support
We write the technical volumes, past performance narratives, and management approach for your ServiceNow proposals. 20+ years of federal proposal experience.
Why Ovoco
We built the tools
Our open-source cmdb-kit and migration-kit are used by teams running real migrations. The same design patterns and automation we publish for free are what we bring to your engagement.
Federal experience
20+ years delivering for NASA, DoD, HUD, CDC, and defense primes. We understand FedRAMP, IL4/IL5 requirements, ATO processes, and federal procurement timelines.
Small business set-aside eligible
Woman-owned small business registered on SAM.gov. UEI: GFZXJJHQKMM5. We count toward your small business subcontracting plan goals.
NAICS
541512 - Computer Systems Design
WOSB
Woman-Owned Small Business
SAM.gov
UEI: GFZXJJHQKMM5
Get Started
Tell us about your agency's ServiceNow goals and timeline. We'll scope a package and get you a quote within 48 hours.