Atlassian Partner
Jira Service Management
ITSM, asset management, and workflow automation on the Atlassian platform. From first deployment to enterprise scale.
Why Teams Choose JSM
Jira Service Management brings development and IT operations onto one platform. Your developers already use Jira for sprints and backlogs. JSM extends that same environment to incident response, change management, and service requests, without forcing your team onto a separate tool.
For federal agencies, JSM on Atlassian Cloud meets FedRAMP Moderate, and its per-agent pricing undercuts enterprise ITSM platforms by 60-80%. But the savings only materialize if the implementation is done right.
Common starting points:
- Standing up a new service desk for an internal IT team
- Replacing Remedy or ServiceNow with a lower-cost platform
- Connecting dev teams on Jira Software to ops teams on JSM
- Adding asset management and CMDB to an existing Jira instance
- Migrating from Jira Server/Data Center to Atlassian Cloud
- Building approval workflows for change advisory boards
Service Packages
Each engagement is scoped to your team's size and maturity. Packages can be combined or customized after our scoping call.
JSM Implementation
4-8 weeksFull service desk setup from project creation to go-live. We configure request types, queues, SLAs, automation rules, and customer portal branding.
- Incident, service request, problem, and change management
- Customer portal with branded request forms
- SLA policies and escalation automation
- Integration with Confluence knowledge base
- Agent and end-user training
Jira Workflow Design
2-4 weeksCustom workflows, screens, and automation for teams that have outgrown their default Jira setup. We untangle years of accumulated schemes and build clean, maintainable workflows.
- Workflow audit and consolidation
- Custom fields, screens, and issue type schemes
- Automation rules for routing and notifications
- Board and dashboard configuration
- Documentation and admin training
Atlassian Migration
4-12 weeksServer and Data Center are going away. We migrate your Jira, Confluence, and JSM instances to Atlassian Cloud with full data integrity and minimal downtime.
- Pre-migration assessment and cleanup
- App replacement mapping for marketplace plugins
- Data migration with validation testing
- User provisioning and SSO configuration
- Parallel run and cutover support
JSM Asset Management
3-6 weeksSet up JSM Assets (formerly Insight) for hardware, software, and service tracking. We design the object schema, import your inventory, and connect assets to service requests and incidents.
- Object type schema design
- Asset import from spreadsheets or discovery tools
- Reference fields linking assets to tickets
- Automation for lifecycle tracking
- Reporting dashboards
Why Bring In a Consulting Team
Avoid the rebuild
Most Jira instances we see have been configured by well-meaning admins who learned as they went. After a few years, you end up with dozens of unused workflows, conflicting schemes, and fields nobody remembers creating. We clean that up and build a structure that scales without accumulating debt.
Migrate without losing data
Atlassian's cloud migration assistant handles the basics, but it doesn't handle app data, custom fields that conflict with cloud limits, or the dozens of edge cases that cause post-migration tickets. We've run enough migrations to know where they break.
Get value from JSM faster
A JSM license is cheap. A JSM implementation that nobody uses because the forms are confusing and the automations don't work is expensive. We configure it right the first time so your team adopts it instead of working around it.
Get Started
Tell us about your Jira environment and what you need. We'll follow up within 48 hours with a scoping call invitation.