Migration Services
Move from one ITSM platform to another without losing tickets, workflows, or your team's sanity. Jira, ServiceNow, Remedy, HP SM, Ivanti, and more.
Migrations Go Wrong in Predictable Ways
We've seen the same migration failures enough times to know the pattern. Somebody exports a CSV, imports it into the new system, and declares victory. Then the tickets start rolling in: missing attachments, broken links, wrong assignees, lost comments, workflows that don't match.
Our approach is different. We build extraction scripts that pull everything, transformation rules that map fields correctly, and validation tests that prove the data is right before you cut over. We've published our migration toolkit as open source because we believe the tooling should be transparent.
Migration paths we support:
- Jira Server/DC to Atlassian Cloud
- Jira to ServiceNow
- ServiceNow to Jira Service Management
- Remedy to ServiceNow or JSM
- HP Service Manager to ServiceNow
- Ivanti to ServiceNow or JSM
- Any ITSM platform to any other
Service Packages
Platform Migration
8-16 weeksFull end-to-end migration from one ITSM platform to another. We handle extraction, transformation, loading, validation, and cutover.
- Source system audit and data inventory
- Field mapping and transformation rules
- Workflow recreation on the target platform
- Historical data migration (tickets, changes, assets)
- Attachment and comment migration
- User mapping and permission setup
- Post-migration validation and reconciliation
Data Migration
4-8 weeksFor teams that have already set up the target platform but need help moving the data. We build the extraction and transformation pipeline and run the migration.
- Data extraction scripts for the source platform
- Transformation and cleansing rules
- Incremental load strategy for large datasets
- Validation reports and reconciliation
- Rollback plan
Process Redesign
3-6 weeksA migration is a chance to fix the processes you've been living with. We redesign your ITSM workflows before building them on the new platform so you don't just replicate old problems.
- Current state process mapping
- Pain point identification with stakeholders
- Future state workflow design
- Gap analysis between platforms
- Change management and training plan
Parallel Run Support
2-4 weeksFor high-risk environments where you need to run both platforms simultaneously before cutting over. We manage the parallel run, monitor for discrepancies, and handle the final switchover.
- Parallel run strategy and timeline
- Data synchronization between platforms
- Discrepancy monitoring and resolution
- Go/no-go criteria and decision framework
- Cutover execution and post-cutover support
Why Bring In a Consulting Team
Migrations are a one-shot operation
You don't get to practice a production migration. If you lose data or break workflows, your team is down while you fix it. We've run enough migrations to know the failure modes and build safeguards for each one.
We built the tooling
Our open-source migration kit includes extraction scripts, transformation templates, and validation frameworks for the most common migration paths. We use the same tools on client engagements that we publish for free.
Don't just move, improve
A migration is the best opportunity to fix process problems you've been living with for years. We help you redesign workflows before building them on the new platform instead of replicating broken processes.